We have a two night minimum stay.

Reservations can be made up to one year in advance.

Guests can check-in anytime after 4:00 p.m. CST, and while we make every effort to have your cabin ready with no delays, sometimes the check-in process gets slightly off-schedule. No discounts or refunds will be given due to a delay in check-in.  

CHECK-OUT TIME: 10:00 AM

We regret that you have to leave at all; however, to be fair to those checking in after you, we must insist on a 10:00 a.m. CST check-out time.   

PLEASE NOTICE:

*Before you leave, please put dishes and cookware in the cabin's dishwasher and start the machine; also, please pack and seal garbage in plastic bags.

   *Regular cleaning is included in your rental fee. A minimum fee of $50 will be charged to your credit card if excessive cleaning is required. Please lock the door upon your exit from the cabin.

   *All homes are privately owned so rates, descriptions, bed sizes, furnishings, etc. may change without notice. These changes may be caused by malfunctions, required maintenance or owner preferences. Furnishings are NOT TO BE MOVED.

   *Guests are responsible for damaged or missing items and will be charged accordingly. Guests are responsible for any extra cleaning or service calls due to negligence and will be charged accordingly.

RESERVATIONS: You must be 21 years of age or older to make a reservation. NO HOUSE PARTIES.

NO PETS ALLOWED. Anyone found with a pet in or on the premises will be charged a $150 cleaning fee and will be escorted from the property immediately. All monies paid by the guest will be forfeited.

OTHER POLICIES:

   *All cabins are NON-SMOKING. Smoking is permitted outside only. If there is evidence of smoking in the house, there will be a $200.00 fee assessed to your bill.

   *Local telephone calls are free.

   *Long distance calls can be made using your personal credit card, calling card or by calling "collect."

   *Firewood, but not fire starters or kindling is provided during the winter months for cabins with wood burning fireplaces.

   *If you disconnected the TV cables to play games then you must reconnect the TV and cable cords. If you do not and we have to send a TV repairman to reconnect the cable or satellite, then you will be charged $50.

   *Hidden Falls Rentals caters to families and responsible adults. We do not rent to students vacationing without adult supervision. Singles under the age of 21 not accompanied by a parent will not be allowed to rent from us and will lose their deposit. Reservations made under false pretenses will result in loss of deposit.

PAYMENT: A one-night deposit is required at the time of reservation. We accept MasterCard and Visa.

INSECTS: All units are sprayed regularly by a professional pest control company, but wasps, ladybugs and other insects sometimes infest rental units. We are in the Ozark Mountains and sometimes we have unwanted little guests that might decide to visit you and your family.

MAINTENANCE: Hidden Falls Rentals performs regular maintenance on all cabins and makes every effort to keep all amenities in working order. As in any home, appliances, hot tubs, A/C and heating units, satellite TV, fireplaces, etc. may malfunction on occasion. While we cannot offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as soon as possible during regular business hours. Please report all maintenance issues immediately.

DRIVING CONDITIONS: We do not guarantee any road surface conditions. Most roads in our area are well maintained. Some cabins have gravel drives. While these roads are routinely maintained, they may be bumpy at times. No changes or refunds will be given for fear of curvy or steep roads. During adverse winter weather conditions, we strongly recommend that guests use four wheel drive vehicles and/or chains.

NO REFUNDS WILL BE GIVEN DUE TO WEATHER CONDITIONS.

LINENS: All linens are provided, including bed linens and an adequate number of bath towels, hand towels and washcloths. We do not offer maid service or linen service during your stay, but the cabins are equipped with washers and dryers for your use.

PAPER PRODUCTS: A "starter" supply of toilet tissue, paper towels, bath soap and dishwasher soap is provided.

CANCELLATION POLICY:

    * If your reservation is cancelled prior to thirty (30) days of your arrival date, all of your deposit will be refunded, less the $50 processing fee.

    * If your reservation is cancelled between thirty (30) and fifteen (15) days of your arrival date, half of your deposit will be refunded, less the $50 processing fee.

    *All reservations are required to be paid in full at least 14 days before arrival.

    * If your reservation is cancelled less than fourteen (14) days of your arrival time, NO REFUND will be given.

   * Rescheduling is permitted at no charge if rescheduling is done 30 days or more before your arrival. Rescheduling is permitted according to availability.

   * Within 14 days of your arrival the number of nights reserved cannot be decreased, and no refunds will be given for early departure.

   * We will hold your deposit for up to one year with a $75.00 change fee. You may reschedule at any time during the one year grace period and your payment will be applied in full, less the change fee, at the time of your new reservation.

   * If you do not reschedule during the one year grace period, your payment will be forfeited. All rescheduling will be completed using prices that are current at the time of the rescheduling.